A highly organized, take charge professional with more than ten years of Information Technology experience in troubleshooting and help desk positions. Strong problem solving and decision making skills with a commitment to detail in doing the job right the first time while completing projects. Excellent communication and presentation skills. Team oriented leader, providing motivation and training by example. A broad understanding of computer hardware and software, including installation, configuration, troubleshooting, and support.
A U.S. Army veteran with over nine years of honorable military service, performing in a multitute of positions, including managing a telecommunications hub responsible for providing phone and internet service for a government installation of over 8500 subscribers, to working with wounded veterans as a radiological technician in the largest medical center in the Department of Defense.
Operating Systems
From Windows 3.x ~ Windows 10
Mac OS X "Panther" ~ Mac OS X "Snow Leopard"
Linux Distributions (including Ubuntu and Debian)
Software
Adobe Creative Suite (Photoshop, Illustrator, Flash, InDesign)
MS Office Suite (Word, Excel, PowerPoint)
OpenOffice / LibreOffice (Writer, Calc, Impress, Formula)
Social Security Administration
August 2012 - Present
Claims Manager (CR)
Provided assistance to the public in person, by mail and by phone, to establish eligibility for Social Security benefits. Conducted interviews and worked with claimants to determine their eligibility for payment, file for administrative appeals, process claims and authorize them for payment, provide referral services, and identify and investigate potential program abuse.
Cope Institute
August 2010 - August 2011
Conversational ESL Instructor
Taught conversational English in a small learning environment to adult learners with varying levels of English proficiency from multiple countries. Completed requirement for Teaching English as a Second Language (TESL) Certification.
United States Army National Guard
May 2007 – May 2010
Radiological Technician
Assisted with administering radiographic exams and film development in largest medical center in the Department of Defense. Operated all major, necessary, and portable diagnostic imaging equipment. Maintained records of examinations.
United States Army
April 2001 – May 2007
Training Manager (January 2004 – May 2007)
Responsible for tracking logistics, training, and readiness statistics for company of 80 military service members. Coordinated training for unit personnel. Generated memorandums, policy letters, performance reports, and processed a variety of other administrative forms. Performed duties in a combat-stress environment while deployed to Iraq.
Network Telecommunications Technician (January 2002 – January 2004)
Maintained and Installed voice and data lines for over 8500 subscribers at military installation in Korea. Trained andsupervised personnel of the installation’s telecommunications shop. Responsible for over $2,000,000 in telecommunications equipment with zero loss. Provided computer help desk support and technical training on hardware/software to end users.
EHCCI
April 2000 – April 2001
IT Technician
Managed help desk support group. Responsible for maintaining, upgrading, and networking of information technology equipment for small business with 40 employees. Maintained, supervised, and instructed in company’s computer lab during an after school program for children.
Covington Industries
June 1996 – April 2000
IT Technician/LAN Administrator
Responsible for maintaining, upgrading, and networking of information technology equipment for medium-sized business with over 250 employees spread over a large geographic area. Assisted and taught end-users computer skills from help desk support position. Instituted company backup policy of important business data.